Refund policy
Last updated 7 September 2026.
Fourteen days. Email us, say it is not what you needed, get your money back. You do not have to explain yourself and you keep whatever you already downloaded.
How to ask
- Email hello@buybackyourweek.com from the address you bought with, or use the contact form.
- Write the word refund. A reason is welcome but not required.
- We confirm within 2 working days and refund to the original payment method.
- Your bank shows it within 5 to 10 working days — that part is out of our hands.
What happens to your workspace
Your workspace link is deactivated when the refund is issued. Anything you already exported or downloaded is yours to keep — we will not ask for it back and there is no clawback clause.
If you are in the EU or the UK
You have a statutory 14-day right of withdrawal on distance purchases. For digital content delivered immediately, that right normally ends the moment delivery starts — and your workspace is generated within seconds of payment, so it does start immediately.
We waive that. We give you the full 14 days regardless of whether you opened your workspace, used it or downloaded from it. Our policy is deliberately more generous than the law requires, so there is nothing to argue about.
At checkout you confirm that delivery starts immediately. That confirmation does not cost you the 14 days described here.
What is not refundable
- Nothing else is paid, so nothing else can be. The tools, the audit, the report, the library and the email course are free and always will be.
- Requests after 14 days are handled case by case — write to us anyway if something genuinely went wrong.
- Repeat purchase-and-refund cycles on the same account may be declined.
Chargebacks
Please email us before opening a dispute with your bank. A refund takes us minutes; a chargeback takes both of us weeks. We have never refused a refund inside the window.